Return and Refund Policy

Last updated: August 11, 2026

Our 60-day guarantee

Offset is meant to be taken every day, so we don't think much of a guarantee that only covers a bottle you never opened.

Take Offset for up to 60 days. If you decide it isn't for you, email us and we'll refund you. Opened bottles are fine. Half-empty bottles are fine.

The 60 days begin on the day your order is delivered.

This guarantee applies to your first order with us. Later orders and subscription renewals are covered by the sections further down.

How to request a refund

Email contact@tryoffsetlabs.com with the name on the order and your order number. That's all we need.

There's no form to fill in and nobody will try to talk you out of it.

Sending your bottles back

Once we've approved your refund, we'll email you a return address. Send your bottles back within 14 days of receiving that address, or the return won't be eligible.

Return shipping is your responsibility, unless your order arrived damaged, defective, or wasn't what you ordered — in those cases we cover it.

Include your order number in the package, or write it on the outside, so we can match it to your request.

When you'll get your money

Once we've received and inspected your return, we'll email you to confirm the refund has been approved. Approved refunds go back to your original payment method within 10 business days.

Your bank or card issuer may take a few more days to post it. If more than 15 business days have passed since we confirmed your refund and you still don't see it, email us and we'll chase it.

Subscriptions

Subscribing is optional and never selected for you — you have to tick it yourself at checkout.

Cancelling. You can skip a delivery, change the date, or cancel entirely from your account at any time. Cancelling stops all future charges immediately. It doesn't reverse a charge already taken.

A renewal you didn't want. If you've been charged for a renewal you'd rather not receive, email us before it ships and we'll cancel it and refund you in full, no return needed.

A renewal that's already shipped. Email us within 30 days of delivery. Send back any unopened bottles and we'll refund them in full. Return shipping is yours to cover unless something arrived damaged.

Your first subscription order is covered by the 60-day guarantee above, same as any first order.

Damaged, defective, or wrong orders

Please check your order when it arrives. If anything is damaged, missing, or isn't what you ordered, email us within 30 days with a photo and we'll replace it or refund it in full. You won't pay any shipping for that.

This applies to every order, first or otherwise, subscription or not.

Changed your mind, nothing opened

If everything is still sealed and you'd simply rather not have it, you can return it within 30 days of delivery for a full refund. Return shipping is your responsibility.

Cancelling before your order ships

Email us as soon as you can. If your order hasn't left the warehouse yet, we'll cancel it and refund you in full.

What isn't covered

• Gift cards
• Requests made more than 60 days after delivery of your first order
• Opened bottles from a subscription renewal — cancel or skip before it ships and there's nothing to return

There is no restocking fee.

Exchanges

We don't process exchanges. If you'd like something different, we'll refund you and you're welcome to place a new order.

Currency

All prices are shown and charged in US Dollars (USD).

Contact

Offset Labs 55 Village Centre Pl Mississauga, ON L4Z 1V9 Canada

Email: contact@tryoffsetlabs.com